What are the delivery charges?
Delivery charge varies with each Products/Seller.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day you’re placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
· The Seller offering the product
· Product's availability with the Seller/Vendor
· The destination to which you want the order shipped to and location of the Seller.
Are there any hidden costs on items sold by Sellers/Vendor on CitiMarket.COM?
There are NO hidden charges when you make a purchase on CitiMarket. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the Products/Seller's shipping policy.
Why is the CoD option not offered in my location?
Availability of CoD
depends on the ability of our courier partner servicing your location to accept
cash as payment at the time of delivery. Our courier partners have limits on
the cash amount payable on delivery depending on the destination and your order
value might have exceeded this limit.
How do I pay for a CitiMarket purchase?
CitiMarket offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that CitiMarket’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Mpesa, Airtel Money, Gift Card, Cash on Delivery and Wallet to make your purchase. CitiMarket also accepts payments made using Visa, MasterCard, eLipa credit/debit cards in Kenya.
Are there any hidden charges (Tax) when I make a purchase on CitiMarket?
There are NO hidden charges when you make a purchase on CitiMarket. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller/vendor policy.
If you are not comfortable making an online payment on CitiMarket.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (C-o-D) payment is Kshs 35,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Kenya Shillings accepted.
We accept payments made by credit/debit cards issued in Kenya and other countries.
We accept payments made using Visa and MasterCard credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card).
We accept payments made using Visa and MasterCard debit cards. To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number (optional for Maestro cards).
Your online transaction on CitiMarket is secure with the highest levels of transaction security currently available on the Internet. CitiMarket uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
CitiMarket realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
We accept payments made by Mpesa
and Airtel Money
Before returning an item, please check out our Returns & Refunds policy to make sure your item is eligible for return. If your return meets all the requirements and you wish to proceed with the return, please click Request for Returns. from your online registered account, Depending on the applied Return policy, you may return your item based on category/products which allowable returns only .
What happens after I fill up the Online Returns Form?
If your return is valid/approve, we will notify you and reimburse via Gift Vouchers reimbursement If your return is not valid, we will notify you to pick from our CitiMarket Station or send the item back to you.
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